Privacy Policy
Learn about how we collect and use your personal data.
Effective Date: 04-Jun-2025
Last Updated: 04-Jun-2025
Contents
1. Contact details
Email: lw@ilexassociates.co
2. The purpose of this privacy policy
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
- Records of meetings and decisions
- Website user information
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- IP addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Correspondence
We may share your information with third parties. Third parties include service providers, contractors and agents who perform services either for us or on our behalf. We only share whichever information is necessary for them to perform their services and. Where possible, we have contracts in place to safeguard your information.
Examples of third parties include:
- Invoice, billing and accountancy services
- Website analytics processors such as Google Analytics and Google Tag Manager
- Website management platforms such as Webflow
- Data back-up and security services such as Google Drive or Dropbox
- Professional advisors such as lawyers, insurance agents and accountants
- Contractors or sub-contractors who perform work or services for us or on behalf of our company
We may also share your information in the event of a transfer, merger or acquisition of all or part of our business.
3. Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
4. Where we get personal information from
We obtain your information either directly, when it is provided by you, or when you interact with our website via technologies such as cookies.
5. How long we keep information
Your information is securely stored. We keep your information only for as long as is reasonably necessary to conduct our day-to-day business, and for any legal, regulatory, and tax and accountancy purposes. We may also retain your data for a longer period in the event of a complaint made towards our company. After this point. We will delete your data.
We have appropriate security measures in place to reduce the risk of loss, unauthorised access, disclosure, or modification of your personal information. We also limit access to your data to those employees, contractors, agents and other third parties who have a need to know in order to fulfil their obligations or conduct their services.
6. Cookies
We use cookies and other tracking technologies to access or store information. For more details on how we use cookies, please see our cookie policy here.
7. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
1. Contact details
Email: lw@ilexassociates.co
2. The purpose of this privacy policy
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
- Records of meetings and decisions
- Website user information
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- IP addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Correspondence
We may share your information with third parties. Third parties include service providers, contractors and agents who perform services either for us or on our behalf. We only share whichever information is necessary for them to perform their services and. Where possible, we have contracts in place to safeguard your information.
Examples of third parties include:
- Invoice, billing and accountancy services
- Website analytics processors such as Google Analytics and Google Tag Manager
- Data back-up and security services such as Google Drive or Dropbox
- Professional advisors such as lawyers, insurance agents and accountants
- Contractors or sub-contractors who perform work or services for us or on behalf of our company
We may also share your information in the event of a transfer, merger or acquisition of all or part of our business.
3. Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
4. Where we get personal information from
We obtain your information either directly, when it is provided by you, or when you interact with our website via technologies such as cookies.
5. How long we keep information
Your information is securely stored. We keep your information only for as long as is reasonably necessary to conduct our day-to-day business, and for any legal, regulatory, and tax and accountancy purposes. We may also retain your data for a longer period in the event of a complaint made towards our company. After this point. We will delete your data.
We have appropriate security measures in place to reduce the risk of loss, unauthorised access, disclosure, or modification of your personal information. We also limit access to your data to those employees, contractors, agents and other third parties who have a need to know in order to fulfil their obligations or conduct their services.
6. Cookies
We use cookies and other tracking technologies to access or store information. For more details on how we use cookies, please see our cookie policy here.
7. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
1. Contact details
Email: lw@ilexassociates.co
2. The purpose of this privacy policy
We collect or use the following information to provide and improve products and services for clients:
- Names and contact details
- Addresses
- Occupation
- Usage data (including information about how you interact with and use our website, products and services)
- Information relating to compliments or complaints
- Records of meetings and decisions
- Website user information
We collect or use the following personal information for information updates or marketing purposes:
- Names and contact details
- Addresses
- Marketing preferences
- Website and app user journey information
- IP addresses
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Purchase or service history
- Correspondence
We may share your information with third parties. Third parties include service providers, contractors and agents who perform services either for us or on our behalf. We only share whichever information is necessary for them to perform their services and. Where possible, we have contracts in place to safeguard your information.
Examples of third parties include:
- Invoice, billing and accountancy services
- Website analytics processors such as Google Analytics and Google Tag Manager
- Data back-up and security services such as Google Drive or Dropbox
- Professional advisors such as lawyers, insurance agents and accountants
- Contractors or sub-contractors who perform work or services for us or on behalf of our company
We may also share your information in the event of a transfer, merger or acquisition of all or part of our business.
3. Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
4. Where we get personal information from
We obtain your information either directly, when it is provided by you, or when you interact with our website via technologies such as cookies.
5. How long we keep information
Your information is securely stored. We keep your information only for as long as is reasonably necessary to conduct our day-to-day business, and for any legal, regulatory, and tax and accountancy purposes. We may also retain your data for a longer period in the event of a complaint made towards our company. After this point. We will delete your data.
We have appropriate security measures in place to reduce the risk of loss, unauthorised access, disclosure, or modification of your personal information. We also limit access to your data to those employees, contractors, agents and other third parties who have a need to know in order to fulfil their obligations or conduct their services.
6. Cookies
We use cookies and other tracking technologies to access or store information. For more details on how we use cookies, please see our cookie policy here.
7. How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint